COMMON QUESTIONS

What are disposable underpads used for?
Disposable underpads are used to protect surfaces, such as beds or changing tables, from diaper leaks, spills, or accidents. They provide a waterproof barrier, absorb moisture, and can also shield your baby from dirty surfaces.

Are these underpads safe for babies' skin?
Yes, these underpads are designed to be gentle on babies' skin. They are typically made with soft, hypoallergenic materials that won't irritate sensitive skin.

Are these underpads scented?
No, these underpads are unscented, making them suitable for sensitive noses.

How many underpads are included in one pack?
The number of underpads per pack may vary, and we offer packs of 10 and 50 underpads.

What are the dimensions of these underpads?
These come in dimensions of 13 inches x 17.5 inches.

Are these underpads biodegradable? No, these underpads are not biodegradable, but we are exploring the possibility of offering biodegradable options in the future.

Are they suitable nap time or overnight protection?
No, due to the risk of suffocation, we recommend using the underpads only during diaper changes. Never let children play or sleep on these underpads.

Can I purchase these changing pads at a better value?
Yes! If you sign up for a monthly plan where you get new diaper underpads every month, you can save 20% of the total cost, which is the same as getting a $5 discount. This is a better deal for both your wallet and convenience if you buy 50 underpads every month. Learn more about this subscription here. You can cancel your subscription at any time within your account.

SHIPPING
Unlock Free Ground Shipping on all orders over $60 (before taxes). We only ship to within the contiguous United States. We ship your order within 48 hours to ensure it gets to your door as soon as possible (depending on your location, it may take from 1 to 7 business days to get your order).

RETURNS
Our products are crafted with care and quality in mind. Due to our products' nature and fair pricing, all purchases are final and non-refundable. We do not accept returns or exchanges of individual items, sets, add-ons, additional sets purchases, gift cards, or other sale orders. Any returns made to us will not be eligible for a refund. If you encounter any issues with this product, please contact our customer service team within ten days of the order receipt date, and we will address your concern.

WHY BABYNAUTS?
At Babynauts, we're not just a company; we're a community of parents who understand the incredible journey of parenthood. Based in Austin, Texas, our family-run business was born out of the same questions, concerns, and sleepless nights that all parents experience. We know the importance of safety, quality, and affordability when it comes to baby products because we've been there too. As "Mommynaut" and "Daddynaut," we've dedicated ourselves to researching, testing, and vetting every product we offer.

Our mission is crystal clear: to boost your confidence as a parent by providing safe, high-quality, and budget-friendly solutions for your little one. We know that every dollar counts, and we're here to help you make the most of it. Babynauts isn't just a source of income for us; it's a labor of love designed to help parents like you find the very best products without breaking the bank. Welcome to the Babynauts, where we're not just a company – we're your fellow parents on this incredible journey.